Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Need help installing, configuring, or troubleshooting? Select this to request assistance.
Required fields are marked with an asterisk*
{"xsrfToken":"fa48c7789616b3833331e3b33212776570663546_lout","branding":{"id":"5","key":"support","name":"Ytria Customer Support Portal","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4d5d0f43-3f99-421b-b678-3a02e8a5f78e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmE5ZjRhYy1jZDg3LTRkYmUtYWY3NS1lOTQ4OTBlY2YwYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkNWQwZjQzLTNmOTktNDIxYi1iNjc4LTNhMDJlOGE1Zjc4ZSI6WyJyZWFkIl19LCJleHAiOjE3Njg1MjI1MjEsIm5iZiI6MTc2ODUyMTkyMX0.hBUBXLyVHGQ00CwTOGAlvdr78dFaDbMecvVrzo9sMps&client=5fa9f4ac-cd87-4dbe-af75-e94890ecf0a7&mode=fit","logoId":"4d5d0f43-3f99-421b-b678-3a02e8a5f78e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Ytria Customer Support Portal","sharedPortalName":"Ytria Customer Support","translations":{"en-US":{"helpCenterTitle":"Welcome to the Ytria Customer Support Portal","sharedPortalName":"Ytria Customer Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#d70f64","helpCenterTitleColor":"#d70f64","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f4a88c45-708d-40df-a93b-9b5ccb305f26/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmE5ZjRhYy1jZDg3LTRkYmUtYWY3NS1lOTQ4OTBlY2YwYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY0YTg4YzQ1LTcwOGQtNDBkZi1hOTNiLTliNWNjYjMwNWYyNiI6WyJyZWFkIl19LCJleHAiOjE3Njg1MjI1MjEsIm5iZiI6MTc2ODUyMTkyMX0.WMIh1JM7bfd3sW5L4BYb4GCWNJNVK7T7Oi9xkCA8g4I&client=5fa9f4ac-cd87-4dbe-af75-e94890ecf0a7&height=300&mode=fit","bannerMediaApiFileId":"f4a88c45-708d-40df-a93b-9b5ccb305f26","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"support","projectId":10046,"serviceDeskId":5,"name":"Ytria Customer Support Portal","description":"","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"39","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://ytria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[10],"key":""},{"id":"41","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://ytria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[10],"key":""},{"id":"42","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10535,"iconUrl":"https://ytria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[10],"key":""},{"id":"36","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://ytria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[10],"key":""},{"id":"40","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://ytria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"69","name":"Feedback request","descriptionHtml":"","callToAction":"Feedback request","introHtml":"<p>Request received from product's Feedback form.</p>","icon":10514,"iconUrl":"https://ytria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"37","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://ytria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"General"}],"orderMapping":{"10":[41,36,39,42]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"YS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmE5ZjRhYy1jZDg3LTRkYmUtYWY3NS1lOTQ4OTBlY2YwYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg1MjMxMjEsIm5iZiI6MTc2ODUyMTkyMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.SjHsLCcpfVKBXZMIpXlzD6jUxtOBuOthm8nJzz4lNsg","targetCollection":"upload-project-10046","endpointUrl":"https://api.media.atlassian.com","clientId":"5fa9f4ac-cd87-4dbe-af75-e94890ecf0a7","tokenDurationInMins":20}},"reqCreate":{"id":36,"projectId":10046,"issueType":{"id":"10006","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://ytria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/36","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/36","calendarParams":{"firstDay":0,"date":"2026-01-16T00:05:22+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmE5ZjRhYy1jZDg3LTRkYmUtYWY3NS1lOTQ4OTBlY2YwYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg1MjMxMjIsIm5iZiI6MTc2ODUyMTkyMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ZFVjfWcK0s1YBOnxz5TQinQ_frbHpQvFKm7p0hKfPh8","targetCollection":"upload-project-10046","endpointUrl":"https://api.media.atlassian.com","clientId":"5fa9f4ac-cd87-4dbe-af75-e94890ecf0a7","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}